Bill & Payment Information

Utility Bill & Payment Information

Greenfield Utility offers a wide variety of convenient payment options for our customers. We accept cash, debit card, checks, money order to “Greenfield Utilities”, credit card (Discover, Visa, Master Card), or a monthly automatic withdrawal from your checking account.

Payments may be made as listed below:
  • Mailed to the Billing Department office, P.O. Box 456, Greenfield, IN  46140.
  • Credit Card, debit card, or check by Telephone, 317-477-4330 Choose Option 1 from the menu.
  • Online payments can be made by clicking on “Online Bill Pay” and follow the “Pay Your Bill” link. You can choose to make a one-time payment or set up a recurring payment schedule.
  • Automatic withdrawal from your checking account. To register for ACH (automatic withdrawals from your checking account), provide the Utility Billing Department with a signed, voided check.
  • Paid in person at the Billing Department office between 8:00 a.m.-4:00 p.m., Monday-Friday.
  • Deposited at one of the 24-hour drop box locations:
    • Inside the main entrance of the Keith J. McClarnon Government Center.
    • City Hall parking lot, as you enter alley.

 

Payment Due Dates
The City has three (3) billing zones, each with different billing dates and due dates. The due date is noted on customer's billing cards as PAST DUE DATE. Penalties will automatically be added to your unpaid balance after the due date. Depending upon the Billing Zone in which you are located, your due date will vary, according to the table below:

     
Billing Zone Cycles Your meter will be read between... Your payment will be due...
Cycle 1 the 11th and 20th of each month on the 25th of the following month
Cycle 2 the 21st and 30th of each month on the 5th of the following month
Cycle 3 the 1st and 10th of each month on the 15th of the following month

 

Penalties for Late Payment
Indiana State Statutes require that penalty provision for late payment of utility bills be enforced in a fair and non-discriminatory manner. The City of Greenfield will enforce these provisions without exception. If utility payments are not received in the Billing Department by the close of business on the due date, penalty charges will be added to the account. The additional balance due will automatically be added to the next billing statement. In an effort to reduce cost, the City does not mail a separate notice to the customer informing them of this charge. The Statutory penalty provisions are as follows:

Water and Electric Penalties:
10% of the first $3.00
3% of the balance
Sewer Penalties: 10% of the delinquent amount

 

Disconnection of Service for Non-Payment
Any customer who fails to pay the utility bill by the due date will be subject to disconnection of utility service. The customer will be given a notice prior to termination of service. If payment is not received by 8:00 a.m. on the shut off day, service will be terminated. A Utility representative will deliver a notice of termination by placing a card on the door of the service address.

Service Fees
A $50.00 service fee will be collected if an Utility person comes to your address during normal business hours due to delinquent payments. After hours service charges are $100.00.

Bad Check Charges
When a check is returned unpaid by the bank for any reason, the customer will be assessed a bad check charge of $30.00. If the check is not made good within five (5) business days, service will be discontinued. If the check was payment for a shutoff, service will be stopped immediately without further notice.

After-Hours Emergencies or Reconnections
Please call the following numbers for after-hours emergencies or reconnections:

 

Electric: 317-477-4370 or 1-800-377-5807
Water: 317-477-4350
Sewer: 317-477-4360
 
If service was disconnected due to non-payment, all delinquent charges and reconnection charges must be paid in full prior to reconnection.

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The above noted policies and procedures are in place for your protection. State Statutes require that they be enforced in a uniform and non-discriminatory manner. Please contact the Utility Billing Department at 317-477-4330 if you have any questions concerning these or other matters.

Contact Utilities Billing

Office Manager
Address: City Hall - Room 104
10 S. State Street
Telephone: 317-477-4330
Fax: 317-477-4331