Wastewater Q&A

Date of Record: October 8, 2003

 

Frequently Asked Questions

  1. What are the business hours of the Wastewater Treatment Utility Office?
  2. Who do I call in case of an emergency regarding sewer service?
  3. What do I need to do to have utility service turned on in my name?
  4. How can I pay my sewer bill?
  5. How is my sewer bill calculated?
  6. Are credits available for watering a yard or filling a swimming pool?
  7. Who do I call to locate utility lines on my property before I dig?

1. What are the business hours of the Wastewater Treatment Utility Office?
The Wastewater Treatment Utility Office is open between 8 a.m. and 4 p.m. Monday through Friday.
2. Who do I call in case of an emergency regarding sewer service?
Emergency calls should be made to the Greenfield Wastewater Utility at 477-4360 where you can transfer to our emergency after-hours answering service, who will contact our on-call personnel. You can also call them direct at (877) 861-6077.
3. What do I need to do to have utility service turned on in my name?
Renters: You will need to submit a copy of your lease agreement and a completed Utility Service Agreement Form to the Utility Billing Office to begin service.
Home Owners: You will need to submit a copy of your final closing papers and a completed Utility Service Agreement Form to the Utility Billing Office to begin service.
Deposits: Deposits or an acceptable letter of credit are required for residential and commercial utility service; please see the New Utility Service page for more information on utility deposits.
4. How can I pay my sewer bill?
For information about payment methods, please see the Utility Billing Department's Payment Information page.
5. How is my sewer bill calculated?
For a complete listing of sewer rates and charges, please see the Wastewater Service Rates and Charges page.
6. Are credits available for watering a yard or filling a swimming pool?
Yes, under certain conditions.  Please visit the Credits and Adjustments page of the Utility Billing Department.
7. Who do I call to locate utility lines on my property before I dig?
If you are calling inside Indiana, please call 1-800-382-5544. Outside Indiana, please call 1-800-428-5200. For more information, please visit Greenfield Utilities' Safety First page.

Contact Wastewater

Contact
Wastewater Utility Manager
Address: 809 South State Street
Telephone: 317-477-4360
Fax: 317-477-4361