Waste Water Q&A

Date of Record: October 8, 2003

Frequently Asked Questions

1. What are the business hours of the Wastewater Treatment Utility Office?
2. Who do I call in case of an emergency regarding sewer service?
3. What do I need to do to have utility service turned on in my name?
4. How can I pay my sewer bill?
5. How is my sewer bill calculated?
6. Are credits available for watering a yard or filling a swimming pool?
7. Who do I call to locate utility lines on my property before I dig?

1. What are the business hours of the Wastewater Treatment Utility Office?

The Wastewater Treatment Utility Office is open between 8 a.m. and 4 p.m. Monday through Friday.

2. Who do I call in case of an emergency regarding sewer service?

Emergency service calls can be taken at the Wastewater Treatment Utility Office (477-4360) during regular business hours. After hours, during weekends and on holidays, emergency calls should be made to the Greenfield Police Department at 462-8500.

3. What do I need to do to have utility service turned on in my name?

Renters: You will need to submit a copy of your lease agreement and a completed Utility Service Agreement Form to the Utility Billing Office to begin service.
Home Owners: You will need to submit a copy of your final closing papers and a completed Utility Service Agreement Form to the Utility Billing Office to begin service.
Deposits: Deposits or an acceptable letter of credit are required for residential and commercial utility service; please see the New Utility Service page for more information on utility deposits.

4. How can I pay my sewer bill?

For information about payment methods, please see the Utility Billing Department's Payment Information page.

5. How is my sewer bill calculated?

For a complete listing of sewer rates and charges, please see the Wastewater Service Rates and Charges page.

6. Are credits available for watering a yard or filling a swimming pool?

Yes, under certain conditions.  Please visit the Credits and Adjustments page of the Utility Billing Department.

7. Who do I call to locate utility lines on my property before I dig?

If you are calling inside Indiana, please call 1-800-382-5544. Outside Indiana, please call 1-800-428-5200. For more information, please visit Greenfield Utilities' Safety First page.