Wastewater Q&A

Date of Record: October 8, 2003

Frequently Asked Questions

1. What are the business hours of the Wastewater Treatment Utility Office?: The Wastewater Treatment Utility Office is open between 8 a.m. and 4 p.m. Monday through Friday.

2. Who do I call in case of an emergency regarding sewer service?: Emergency calls should be made to the Greenfield Wastewater Utility at 477-4360 where you can transfer to our emergency after-hours answering service, who will contact our on-call personnel. You can also call them direct at (877) 861-6077.

3. What do I need to do to have utility service turned on in my name?: Renters: You will need to submit a copy of your lease agreement and a completed Utility Service Agreement Form to the Utility Billing Office to begin service.
Home Owners: You will need to submit a copy of your final closing papers and a completed Utility Service Agreement Form to the Utility Billing Office to begin service.
Deposits: Deposits or an acceptable letter of credit are required for residential and commercial utility service; please see the New Utility Service page for more information on utility deposits.

4. How can I pay my sewer bill?: For information about payment methods, please see the Utility Billing Department's Payment Information page.

5. How is my sewer bill calculated?: For a complete listing of sewer rates and charges, please see the Wastewater Service Rates and Charges page.

6. Are credits available for watering a yard or filling a swimming pool?: Yes, under certain conditions. Please visit the Credits and Adjustments page of the Utility Billing Department.

7. Who do I call to locate utility lines on my property before I dig?: If you are calling inside Indiana, please call 1-800-382-5544. Outside Indiana, please call 1-800-428-5200. For more information, please visit Greenfield Utilities' Safety First page.

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